Your scheduled appointment is reserved specifically for you and/or your family. Any last-minute changes you make to this appointment time greatly effects our office and other patients. If a cancellation is unavoidable, please call the office at 704-739-7588 at least 24 hours in advance as a courtesy, so we may offer this appointment time to another patient. We will be happy to reschedule your appointment at a more convenient time for you, if necessary.
Please plan to arrive at our office 10 minutes prior to your scheduled appointment time. This will allow us time to complete any additional paperwork and enable us to see you promptly. We strive to see all patients on time for their scheduled appointments; however, occasionally there are times when our schedule is delayed in order to accommodate an injured patient or an emergency. Please accept our apology in advance should this interfere with your appointment. We will do exactly the same for you and your family should they need emergency treatment.
If you arrive 15 or more minutes late for your appointment, you may be asked to reschedule for another appointment time.
Broken or missed appointments affect our office and other patient schedules in many ways. If three broken or missed appointments occur, without a 24 hour notice, our office reserves the right to charge a cancellation fee of $25 for each occurrence.
If you have any questions regarding this information, or any uncertainty regarding insurance coverage, please don’t hesitate to contact us. We are more than happy to help any way we can!